Shipping & Returns Policy
By placing an order on our website, you agree to our shipping and returns policy.
DELIVERY TIME - How long will it take for my order to arrive?
Most packages shipped within the continental US typically arrive within 2-7 days. For other shipments, shipping times will vary.
INTERNATIONAL SHIPPING - Do you ship internationally?
At this time, we are unable to ship international orders.
SHIPPING ADDRESS - How do I change my shipping address?
If your order has not been shipped, please contact us as soon as possible to have your shipping address changed. We cannot change the shipping address if your order has already shipped. To check the status of your order, log in to your account and go to the Orders page.
CREDIT CARDS - Why is there a pending charge on my credit card when the order hasn’t shipped?
When using a credit card to place an order on our website, your credit card will show a pending charge or temporary hold for the total order amount. This is only a pre-authorization charge to ensure enough funds are available for the order. The pre-authorization charge is removed when your order is processed for shipping, and the final transaction amount will appear on your credit card statement. Depending on your credit card company, it may take up to 3-5 business days for the temporary hold to be removed.
CANCELLED ORDERS - How do I cancel my order?
If you need to cancel an order, please contact us as soon as possible. While we strive to ship orders as quickly as possible, we will do our best to keep your order from shipping out. Unfortunately, we can’t guarantee that will be possible.
REFUSED DELIVERIES - What happens if I refuse delivery of my order?
If you refuse delivery of an order, the shipping carrier will return your order to our warehouse. Refused shipments are subject to a 20% restocking fee. We will deduct the original amount of shipping when we issue your refund.
LOST OR MISSING PACKAGES - Where’s my package and who’s responsible?
As soon as your order is shipped from our warehouse, you will receive an email with carrier tracking information. You can also access this tracking information by logging into your account on our website. All orders are shipped with delivery confirmation. We are not responsible for lost or missing packages marked as delivered by the shipping carrier.
If your tracking information shows your package has been delivered, please contact the shipping carrier for additional assistance. In some cases, we have seen carriers mark a package as delivered when it has been delivered to a USPS facility but hasn’t quite reached its final destination. In this case, your package should be delivered by USPS on the following business day.
RETURN PERIOD - How long do I have to make a return?
Returns are accepted within 60 days of your purchase/order date, except for products marked as Seasonal, which must be returned 10 days before the holiday.
RETURN ELIGIBILITY - What items can I return?
All eligible items that fall within the return period must be returned with their original packaging and in new, unused, and resalable condition. We do not accept returns of sample products or clearance products.
RETURN SHIPPING AND HANDLING - Who pays for return shipping and handling?
You will be responsible for paying shipping and handling costs to return the item(s) to us unless we caused the error.
DAMAGED, DEFECTIVE, OR MISSING ITEMS - What should I do if items in my order are damaged, defective, or missing?
While we strive to package orders with care and accuracy, we are human. We also understand items may arrive defective or be damaged during transit. If you received a damaged, defective, or missing item, you must notify us within 5 days of delivery. To report a damaged, defective, or missing item, please contact us with your order number, item number or name of the product, and photo(s) of damaged items, including the shipment packaging.
RETURNING AN ITEM - How do I return an item?
Before sending your return item(s) to us, you must submit a return request and have it approved by us. You can start a return by logging into your account and going to the Orders page. If your order is within the eligible return period, you will see a Returns link that will allow you to submit details about your return. Please wait until we review and confirm your claim before shipping your return to our warehouse, which typically takes about 1 business day.
Once we have approved your return, you will receive an RMA number and label. Next, you will print the label, prepare the package for return, add the return label to your package, and then ship it. All returns to our warehouse must have an RMA (Return Merchandise Authorization) number. For the safety of our warehouse team, all unknown packages without an RMA number will be refused and returned to you. If you have any questions, feel free to reach out to our customer service team. They will be happy to assist you.
AMAZON RETURNS - Do you accept returns for an order I placed on Amazon?
If your order was purchased on Amazon.com, you will need to contact Amazon Customer Service at 1-888-280-4331 for further assistance.
REFUNDS - How do you handle refunds?
If your order is eligible, you will receive a refund in the form of a credit to your original payment method within 5 business days of us receiving and accepting your return. Some credit card companies may take up to 10 business days to credit your account.
QUESTIONS - Who do I contact if I still have questions?
Please contact our customer service team. You will receive a reply within 1 business day (typically much sooner!).
Our shipping and returns policy was last updated on July 14, 2022.